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Clicking the "cart icon" does not open the Llama Cart

Guide for users to enable Llama Cart correctly on their Online Store

Llama Support avatar
Written by Llama Support
Updated over 2 weeks ago

Overview:

You installed the app and Enabled the Llama Upsells App but clicking a Cart Icon is not opening a Llama Cart. Then you are few steps away to setup everything correctly with these few simple steps and improve your store completely.

Things to verify before continuing:

  • Ensuring the Llama Upsells App Enabled on the Online Store.

  • No other Cart Drawer apps are set to active and running.


Enable Llama Cart (Recommended Method):

  1. Go to "Online store" > "Themes" > click "Customize" button.

  2. From "App Embeds" section > find "Llama Upsells" App.

  3. Ensure the "Llama Upsells" is set to Active.

  4. Save the changes by clicking a "Save" button from top-right corner.


Done! Now visit your store and click the cart icon to check if the Llama Cart opens.

If "Llama Cart" still does not open (Manual fix):

There is a simple code snippet that should be manually added to the store settings which activates the cart.

Steps to Manually activate the "Llama Cart":

  1. Go to "Online store" > "Themes" > click "three dots" button.

  2. Look for "Edit code" from the list and go to it.

  3. Go to Sections folder > find header.liquid file.

  4. Inside the header.liquid file > search for an element with an id - "cart-icon".

  5. Add the following code to <a> tag:

    data-lcu-smart-cart-trigger

  6. Click "Save".

Need Help?

If you need a further assistance feel free to reach us by sending a message to our support team.

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